Associate Application Analyst

Facility: VIRTUAL-GA

Job Summary:

Functions under the direction of the IT Manager. Associate Application Analyst provides basic system-level support of multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires basic knowledge of systems analysis and fundamental knowledge of project management concepts. Participates in project planning sessions. Ability to establish project goals, milestones, and procedures. Ability to monitor project progress. Able to manage projects with minimal complexity. Promotes excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Information Systems staff, clinical and operational departments and other WHS personnel to accomplish the goals established for the project.

Core Responsibilities and Essential Functions:

Initiative

• Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks.
• Seeks out opportunities to take on additional responsibilities.
• Completes assignments without the need for prompting from his/her supervisor or others.
• Seeks out information on his/her own initiative.
• Demonstrates resilience against challenges and obstacles.
• Focuses on achieving results, rather than activities that may not add value.
• Recognizes and takes appropriate action to effectively address problems and opportunities.

Decision Making / Judgment

• Recognizes problems and brings the problem to the attention of others.
• Analyzes problems effectively and makes appropriate decisions without missing deadlines or causing delays in service.
• Independently analyzes issues and problems and expresses his/her opinion to others.
• Accurately predicts the outcomes of a variety of alternatives to problems.

Results Focus

• Sets challenging personal goals with achievable dates.
• Works with others on the team to set and meet team goals.
• Manages own time well in order to complete allocated tasks on time and with high quality.
• Takes responsibility and stays focused on problems until an effective solution can be found.

Adaptability / Flexibility

• Quickly adapts to change in the performance of duties.
• Remains calm and composed under stressful situations.
• Adjusts schedules, tasks, and priorities when necessary.
• Maintains flexibility in involving others in delivering customer-focused results.

Creativity / Innovation

• Brings new thoughts and ideas to the conversation, challenges the status quo.
• Applies creative problem-solving skills to develop solutions to problems.
• Challenges the status quo by continuously reviewing personal work processes.

Mission, Vision, and Credo

• Supports, communicates, and incorporates WellStar Vision, Mission and Credo through daily actions and decisions.

Self Development

• Takes responsibility for personal growth and development and continually works to expand skillset.
• Engages in continuous learning opportunities to further develop skills and capabilities in technical and functional areas.

Project Management

• Participates in project planning sessions.
• Establishes key milestones, adequately monitors progress toward milestones, and takes action to ensure timelines are met or exceeded.

Required Minimum Education:

Associate's Degree Required or 2 years of college Preferred

Required Minimum Experience:

Minimum 3 years experience in technology and/or healthcare or related industry Required and Minimum 1 year 2 years work experience in technology and/or healthcare or related industry Preferred

Required Minimum Skills:

Good verbal and written communication skills. Ability to work well in a team environment by accepting constructive feedback and supporting team goals. Ability to multi-task and complete assigned tasks with some guidance with close attention to detail. Ability to analyze and troubleshoot problems. Fundamental understanding of application support. Ability to gather business or clinical requirements for application implementation.