Manager - Consulting

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Managed Services team, you lead client engagement workstreams and manage complex projects. As a Manager, you supervise and develop teams, maintaining quality deliverables while fostering meaningful client relationships and navigating ambiguity.

Responsibilities

• Cultivate resilient client relationships while navigating uncertainty.
• Implement impactful strategies to enhance project deliverables.
• Encourage collaboration and communication within the team.
• Identify areas for improvement and drive operational excellence.
• Mentor junior staff to foster their professional growth.

What You Must Have

• Bachelor's Degree
• 6 years of experience

What Sets You Apart

• PMP, Prince 2, or ITIL preferred
• Leading IT application transitions and project management
• Managing SAP (ECC/HANA) transition projects
• Utilizing ITIL processes for managed services
• Mapping and re-engineering processes
• Excelling in stakeholder management and communication
• Driving continuous improvement initiatives
• Embracing change management strategies
• Understanding emerging technologies and prioritizing learning

Learn more about how we work: here.

Pwc offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit: here.