Member Relationship Specialist I

USC Credit Union is looking for a Member Relationship Specialist I for its branch in East Los Angeles, at USC's Health Sciences Campus. This is an entry-level position reporting to the Branch Manager/Supervisor, responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist I gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services, and technologies.

Responsibilities

• Consistently meeting established performance standards, service standards, and sales goals.
• Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services.
• Processing member transactions efficiently, accurately, and in a timely manner, including deposits and withdrawals, loan payments, new account applications, and all related documentation.
• Cash handling, including auditing cash shipments and balancing vault/cash drawer.
• Ensuring compliance with all applicable laws, regulatory requirements, policies, and procedures as they relate to USCCU’s products and services.
• Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches.

The Ideal Candidate Will

• Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals.
• Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings.
• Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours.
• Possess a high sense of urgency, attention to detail, initiative, and integrity.
• Have exceptional interpersonal, customer service, and communication skills.
• Pass a pre-employment background and credit check.

Compensation

The hourly base salary range for this position is $20.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a Great Place to Work

• Medical through USC Network, Blue Cross, and Kaiser.
• Dental.
• Vision.
• Dependent Care and Health Care Flexible Spending Accounts (FSAs).
• Retirement with up to 10% employer contributions.
• Tuition reimbursement.
• Paid Time Off (PTO) including up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty.
• Life and voluntary insurance benefits.
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents.
• Other generous perks and discounts.

Fight on!