D365 CRM Technical Solution Architect - Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills, Knowledge, and Experiences

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Business Application Consulting team you will lead the design and implementation of Microsoft Dynamics applications-based solutions. As a Manager, you will supervise and develop teams, maintaining exceptional deliverables while managing client accounts and driving engagement workstreams.

Responsibilities

• Analyze complex requirements and translating them into actionable plans
• Mentor team members to enhance their skills and performance
• Work with stakeholders to identify opportunities for enhancement
• Uphold professional standards and maintaining compliance with firm policies

What You Must Have

• Bachelor's Degree
• 8 years of experience in technical solutions architecture

What Sets You Apart

• Microsoft Dynamics 365 CRM or ERP certification preferred
• Demonstrating experience in technical solutions architecture
• Proficiency in Microsoft Dynamics 365 applications
• Leading technical design sessions and documenting solutions
• Translating business requirements into technical solutions
• Managing data migrations and integration mappings
• Supporting business development and client presentations
• Coaching and mentoring less-experienced staff
• Demonstrating significant abilities in consulting and implementation

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