Resident Services Coordinator II

DHA, Housing Solutions for North Texas

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the resident services coordinator II, you play an important role in helping us fulfill this mission by coordination outreach programs and self sufficiency services to clients; monitor and evaluate grant programs and activities that provide specialized assistance to clients.

Enjoy these benefits when you join the DHA team!

Flex Work: 4.5 or 4-Day Work Week

Paid Time Off + 12 Paid Holidays

Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

Tuition Reimbursement

Employee Assistance Program: Financial, Legal, Mental Health and Counseling

Medical, Dental and Vision Plans

Section 125 Pre-Tax Cafeteria Plan

Health Savings and Flexible Spending Accounts

Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Coordinate with resident service staff to assure the appropriateness of the programs and services provided to clients
• Provide outreach services to clients and coordinates activities/services for HOPE VI sites.
• Establishes and reviews Memorandums of Agreements with service providers.
• Meets with community organization to discuss partnerships to provide services to residents.
• Gathers data and compile reports. Enrolls completes and terminates clients.
• Monitor program expenses and process check requests.
• Monitor and track grant programs to ensure implementation of grant goals and expenditures of grant funds.
• Attend resident council meetings; review audits of resident council participation fund expenditures.
• Identify service providers and establish MOUs at housing sites as needed.
• Conduct resident needs assessments and monitor the retention of data in the data system.
• Identify grants for resident programs; complete grant application requirements
• Provide grant program report and status of program goals.
• Track and monitor community service activity for those residents that are required to perform community service.
• Assure the satisfaction of customers in quality and responsiveness of services.

Knowledge and Skills for Success

A successful resident services coordinator has…

• Understanding of DHA organization, operations, policies and procedures.
• Understanding of HUD and DHA programs, grants and services standards and procedures.
• Knowledge of community programs and services.
• Knowledge of personnel rules and budgeting systems.
• Skill in assessing individual needs.
• Knowledge of the principles of records management.
• Knowledge of crisis intervention strategies and ability to react calmly and effectively in emergency situations.
• Ability to access individuals' needs and provide alternatives to meet those needs.
• Skill prioritizing multiple tasks
• Skill in establishing relationships with community service providers.
• Proficiency in utilizing a variety of business office equipment and software programs.
• Excellent verbal and written communication skills.
• The ability to interact effectively with diverse groups of people.

Qualifications

• Bachelor’s degree in Sociology, Social Services or a related field
• Five (5) years of social work or community services experience
• Or an equivalent combination of education and experience

How to Apply

Applications must be submitted online by using the Apply button at the top of this page. Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. If you are interested in more than one open position at DHA, you must submit an application for each role. The employment history section of the application must be completed. We cannot accept a resume as a substitute.

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.