Date: 2 weeks ago
City: Manhattan, New York
Salary:
$45,000
-
$50,000
per year
Contract type: Full time

The Constituent Liaison is responsible for serving as a constituent liaison in our office and the primary point of contact for NYCHA residents and constituents with housing concerns. The role will require careful attention to detail, strong communication and computer skills, and the ability to juggle multiple competing priorities and timelines and problem-solve. Daily work and responsibilities will vary, but the primary responsibilities include:
- Managing constituent inquiries and casework related to NYCHA, including repairs, maintenance, tenant rights, and housing transfers
- Participating in and staffing the Assemblymember at in-person and virtual community meetings and events that sometimes take place during evenings and weekends
- Developing strong relationships with government agencies, organizations, members of the community, and other elected officials to expedite potential solutions to issues affecting NYCHA residents
- Entering constituent cases into a database
- Maintaining up-to-date files on issues
- Assisting with office and community events
- Supervising interns
Additional duties and responsibilities will be based on the individual's strengths and interests. This position reports to the Chief of Staff.
Minimum Qualifications
Ideal candidates will possess the following education, experience, language abilities, and competencies:
- Bachelor’s degree preferred, or Associate’s degree with comparable job experience
- Prior experience working with NYCHA and a passion for affordable housing issues are required. This includes a strong familiarity with housing policies and tenants rights in New York State
- Personal ties to NYCHA (as a resident or through family) are strongly preferred and specifically ties to AD 65 is a plus
- Strong organizational skills, including the ability to manage tasks on simultaneous projects, prioritize, meet deadlines, and maintain consistent attention to details
- Excellent computer skills
- Excellent written and public speaking abilities
- Previous experience working or interning in an elected official’s office or working in public service, e.g., case management, community organizing, electoral campaign, or nonprofit work experience, is a plus
- Flexibility about work hours, available to work evenings and weekends on occasion
- Ability to work well under pressure in a fast-paced, team-oriented environment
- Strong interpersonal skills and the ability to speak before large groups
- Spanish fluency is strongly preferred
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