Medical Receptionist Trainer

Searching for an experienced floating Medical Receptionist Trainer in SE Michigan

Description

Position Overview:

We are seeking a dynamic and experienced Medical Receptionist Trainer to join our healthcare team. This full-time, multi-site position will be responsible for training front desk staff across our network of clinics, with a focus on standardizing front desk operations, enhancing patient experience, and ensuring smooth office transitions during new practice acquisitions.

Key Responsibilities:

• Train and onboard front desk staff on medical office protocols, EHR systems, patient intake, insurance verification, and payment collection.
• Develop, implement, and continuously improve standardized procedures for front desk operations.
• Act as the go-to resource during new office integrations, ensuring front desk workflows align with organizational standards.
• Provide hands-on support in real-time at various locations, coaching staff on scheduling, phone etiquette, check-in/out processes, and HIPAA compliance.
• Create training materials and manuals for front desk functions.
• Audit front desk performance and recommend process improvements based on findings.
• Serve as interim front desk support when needed during staffing shortages.
• Report training outcomes, progress, and areas for improvement to leadership.

Qualifications:

• High school diploma or equivalent required; associate’s degree or relevant certifications preferred.
• Minimum 3 years’ experience as a medical receptionist or front desk lead in a healthcare setting.
• Prior training, supervisory, or lead experience strongly preferred.
• Proficient with Athena and medical office software
• Strong communication, organizational, and leadership skills.
• Ability to travel across Southeast Michigan regularly with reliable personal transportation.
• Flexible, self-motivated, and capable of adapting to new environments and workflows quickly.

Work Environment:

• Work will be conducted across multiple clinical sites.
• Travel required frequently within a defined region.