Patient Access Representative

The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires and ability to recognize and direct immediate health concerns, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. In addition to front office tasks, the PAR with MA duties escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, proficient in adult and pediatric immunizations and prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.

Essential Duties:

• Registration Process / Check In Process: Acts as the positive “face” of the Health Center as the main point of contact for participants and families. Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions. Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy. Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate. Answers telephone promptly and in a polite professional manner. Directs calls to other departments as needed. Uses sound judgement in handling calls, especially with upset patients, understanding of when to escalate calls. Maintains all delegated worklists (tasks) through the electronic medical record. Effective, efficient, and safe use of equipment. Handles patient requests and questions appropriately. Provides benefit plan and eligibility information to participants, providers, unions, employers, and others. Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures. Performs duties as care coordinator when assigned.
• Medical Assistant Duties: Determines patient care needs and directs patients accordingly. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. Prepares and administers adult and pediatric immunizations according to provider’s orders. Prepares patients for examinations. Obtains and records vital signs. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Assists the physician with exams and procedures. Records patient information in chart/EHR according to Joint Commission standards. Maintains a professional demeanor. Schedules patient appointments.
• Performs other duties as assigned.

Required Qualifications:

• High School or equivalent required.
• Specialized/technical training: Graduate from an accredited Medical Assistant Diploma/Certificate Program required.
• 0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant required.

• Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff required.
• Knowledgeable in Electronic Health records, and various computer programs such as Word, and Excel required.
• Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Must be comfortable with computers and medical terminology.

Preferred Qualifications:

• 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant preferred.
• Excellent communication skills, including the ability to speak, read and write both Spanish and English proficiently preferred.

Required Licenses/Certifications:

• Basic Life Support (BLS) Healthcare Provider from American Heart Association required.
• Fire Life Safety Training (LA City) required within LA City only.