Warranty Clerk

Wayne Subaru

Date: 4 days ago
City: Wayne, New Jersey
Contract type: Full time
Job Details

  • Prepare and submit warranty claims to the factory and reconcile schedules daily.
  • Process warranty claims on a timely basis.
  • Process all warranty paperwork to ensure proper documentation.
  • Reconcile warranty receivables.
  • Post credits.
  • Resubmit rejected claims.
  • Tracks parts returns to ensure all claims paid.
  • Files and maintains service records as required by distributor.
  • Assists with clerical duties when needed in the service department.

Benefits

  • Medical.
  • Dental.
  • Vision.
  • Life Insurance.
  • Paid Vacation.
  • Paid Training.
  • Discounts on Products and Services.

Responsibilities

  • Understand and use CRM and DMS for setting daily appointments.
  • Professional phone skills, proper contextualization for texting and email correspondence.
  • Build rapport and develop good relationships.
  • Ask pertinent questions and listen carefully to customer’s answers.
  • Daily build and develop product knowledge to be a Subaru CSR Service expert.
  • Follow-up with customers to establish a constant flow of referral business.
  • Accurately communicate Service options and intervals.
  • Communicate with Service Manager concerning objectives, activities, and reviews.
  • Be ready to win everyday!
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