Enrollment Coordinator

We are seeking a dedicated Enrollment Coordinator to join our team and support veterans through the enrollment process for the Supportive Services for Veteran Families (SSVF) program. In this role, you will collaborate closely with the Client Services Manager and Intake Specialists to ensure a smooth, efficient, and supportive enrollment experience for veterans.

Key Responsibilities:

• Guide veterans through the SSVF enrollment process, ensuring they receive necessary information and support.
• Collect and review required documentation in a timely and accurate manner.
• Verify program eligibility through HMIS review and other verification processes.
• Maintain detailed case notes, documenting interactions, progress, and enrollment decisions.
• Serve as a primary point of contact for veterans, assisting with paperwork and addressing concerns.
• Work with the Client Services Manager to resolve any eligibility issues while ensuring compliance with program guidelines.
• Support continuous process improvement to enhance the efficiency and accessibility of the enrollment process.
  
  

Qualifications:

• Experience in social services, case management, or client support, preferably with veteran populations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously while ensuring accuracy and compliance.
• Excellent communication and interpersonal skills to provide compassionate support to veterans.
• Familiarity with HMIS (Homeless Management Information System) and other eligibility verification processes is a plus.
• Proficiency in Microsoft Office and data entry systems.
  
  

Why Join Us?

• Make a meaningful impact by supporting veterans in need.
• Work in a collaborative and mission-driven environment.
• Opportunities for professional growth and development.
  
  

If you are passionate about making a difference in the lives of veterans and have the skills to support them through the enrollment process, we encourage you to apply!

Qualifications

Education

Required

High School

Experience

Required

1 years: Experience in customer service, intake coordination, or administrative support in social services and/or working with veterans, low-income individuals, or at-risk populations. Experience in data entry, record-keeping, and maintaining case notes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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