Office Manager

About Us: At Glendale Pediatrics, we are dedicated to providing exceptional care to our families. Our team is passionate, collaborative, and committed to creating a warm, welcoming environment for our patients and their families. We are currently seeking a dynamic and motivated Office Manager to join our team and help us continue to deliver the highest standard of care.

Job Summary: We are looking for an experienced and customer service-oriented Office Manager to oversee the day-to-day operations of our busy pediatric practice. The ideal candidate will be a strong leader, a team player, and someone who is committed to our vision of exceptional care. This role involves managing administrative tasks, ensuring smooth operations, and fostering a positive and supportive work environment.

Key Responsibilities

Office Operations:

• Oversee the day-to-day operations of all departments in the office, ensuring that all tasks are completed efficiently, effectively, and with an emphasis on customer service.
• Coordinate with healthcare providers to ensure that patient care is seamless and timely.
• Maintain a clean, organized, and welcoming office environment.
  
  

Team Management

• Lead and motivate all office staff, fostering a collaborative and positive team culture.
• Conduct regular staff meetings to communicate updates, address concerns, and provide feedback.
• Assist in training and mentoring new staff members, ensuring they are well-equipped to perform their duties.
• Address and resolve any staff conflicts or issues in a timely and professional manner.
  
  

Customer Service

• Ensure that all patients and their families receive exceptional customer service.
• Handle patient inquiries and concerns with empathy and professionalism.
• Collect and respond to patient feedback, making necessary improvements to enhance the patient experience.
  
  

Compliance And Safety

• Ensure that the office complies with all relevant healthcare regulations and standards, including HIPAA and OSHA.
• Implement and maintain safety protocols to protect patients and staff.
• Stay informed about industry trends and best practices and implement them as appropriate.
  
  

Human Resources

• Manage payroll, ensuring timely and accurate processing.
• Oversee the onboarding process for new staff, including orientation, training, and documentation.
• Administer and manage employee benefits, including health insurance and retirement plans.
• Handle employee relations, including performance evaluations, disciplinary actions, and conflict resolution.
  
  

Qualifications

• Education: Minimum bachelor’s degree.
• Experience: At least 3-5 years of experience in office management, preferably in a private medical practice setting.
  
  

Skills

• Strong leadership and interpersonal skills with a high level of professionalism.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with electronic medical records (EMR) systems.
• Knowledge of basic accounting principles to help plan, prepare, analyze, and monitor revenue and expense budgets and reports.
• Administrative knowledge to support human resources and office workflow.
  
  

Personal Attributes

• Collaborative and team-oriented, with a focus on building strong relationships.
• Thoughtful and detail-oriented, with a commitment to excellence.
• Flexible and adaptable, able to handle the fast-paced and dynamic nature of a busy pediatric practice.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The satisfaction of making a positive impact on the lives of children and their families.
  
  

How To Apply

If you are passionate and committed to providing exceptional care, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role to.

Glendale Pediatrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you!