Assistant Store Manager

Job Summary

Responsible for the daily operations of a location, delivering a best in class experience for the store team and customers. Provide leadership, guidance, coaching and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, inspiring employees to do their best, and acting as a mentor for professional development. Collaborate with other store leaders and staff to create synergies and ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that branding collateral is visible and functional. Manage inventory effectively, including stocking, returning, organizing, and securing. Demonstrate advanced knowledge of company products and services, as well as best practices for sales processes, store schedules, and customer engagement.

Core Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching, and performance management of the retail sales team.
• Proactively coaches and develops the store team to perform their responsibilities at a high level.
• Provides onboarding support, observes and provides feedback to new hires to ensure they are on track with their training curriculum and able to provide an exceptional customer experience.
• Ensures store environment consistently follows published planograms and branding standards, with fully functional customer demos.
• Oversees daily sales floor responsibilities, including staffing, scheduling, dress code compliance, sales huddles, and customer escalations.
• Drives store operations consistency with attention to back of house standards and showroom floor procedures. Evaluates processes for improvement and innovation.
• Drives operational excellence with a focus on inventory management. Leads store inventory cycle counts to ensure compliance with requirements.
• Reviews store reports for improvement opportunities in sales, inventory, cash handling, productivity, and NPS.
• Coaches team members on positioning all products with customers.
• Ensures customers are treated with the highest levels of courtesy and professionalism.
• Stays current on products and services, industry trends, and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Uses available tools to monitor customer feedback and improve the store experience.
• Addresses team member questions about sales compensation plans.
• Builds collaborative relationships with market and region stakeholders.
• Must be able to lift up to 25-pound boxes and stand and move about the store constantly.
• Regular attendance is required; must be able to work nights, weekends, and variable schedules.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand and apply our Operating Principles.
• Own the customer experience; put customers first and make them promoters of our products.
• Be enthusiastic learners and advocates of our technology, products, and services.
• Collaborate as a team to achieve big results and be open to new ideas.
• Participate actively in the Net Promoter System.
• Drive results and growth.
• Promote inclusion & diversity.
• Act ethically towards each other, our customers, and our communities.

Disclaimer:

• This information indicates the nature and level of work performed by employees in this role, not a comprehensive inventory of all duties and qualifications.

Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to protected characteristics.

Skills:

Customer Experience (CX); Net Promoter Score (NPS); Managing Sales Teams; Coaching; Store Experience; Retail Sales

Education

Bachelor's Degree or equivalent combination of coursework and experience.

Relevant Work Experience

5-7 Years