Centralized Patient Scheduler

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a Centralized Patient Scheduler to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

• Position Location: East Mesa/Admin Office (Power & Main)
• Schedule: Mon-Fri 8:00 a.m. - 5:00 p.m.
• Pay: $18.00 - $21.00

TCC PERKS!!!

• Immediate Holiday Pay
• Annual Movie Night – invite your family too!
• Years of Service Awards
• Reward & Recognition Program!
• Medical Benefit as low as $30.89/per pay-period

POSITION SUMMARY

This position serves as a key communication and scheduling representative for incoming and outbound calls, patient portal scheduling requests, and website inquiries into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller.

ESSENTIAL FUNCTIONS:

• Answers all incoming calls in all assigned phone queues per the TCC Service Standards.
• Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question.
• Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule.
• Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service.
• Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy.
• Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart.
• Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders.
• Enrolls patients in the Patient Portal if not already enrolled.
• Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications

• High school diploma or GED required.
• Two years of experience in either high volume calls or medical scheduling.

Skills/Knowledge/Ability

• 40 wpm typing
• Knowledge of basic computer and math skills.
• Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
• Ability to multi-task.
• Excellent verbal and written communication skills presented in an effective, clear, calm, friendly, and professional manner.
• Ability to effectively communicate to all internal and external customers.
• Manages tasks in a timely fashion.
• Ability to read and interpret documents.

Eligibility

All employees must be able to provide proof of their identity and their right to work in the United States.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

• Competitive wages
• Monday-Friday work schedules
• Health, Dental & Vision Coverage (1st of the month following date of hire)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid Sick Leave (PSL)
• 7 Company Paid Holidays
• 100% Company Paid Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our website: www.tricitycardiology.com

About Tri-City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high-quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.