Safety & Security Officer

A Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid and Heimlich maneuver Certified

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner, demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Hold briefing with Guest Services staff at the beginning and end of shift.
• Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Assist guests to their rooms or help guests enter their rooms.
• Investigate room thefts, auto accidents/thefts, and assault complaints for guests; serve as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
• In partnership with Department Head/Hotel leadership, complete Incident/Accident Reports in a clear and concise manner.
• Receive deliveries; deliver requested items to guest rooms, as needed.
• Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested according to the needs of the Hotel.
• Handle items for “Lost and Found” according to the standards.

Application deadline for Colorado positions:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our Hotel is on historic Canal Street, steps away from multiple streetcar stops. As part of the Autograph Collection, we embrace the unique spirit of our Hotel & our associates’ personalities – creating an experience Exactly Like Nothing Else We encourage cross-departmental training for growth and development within our company. Our leadership team works side by side with our associates, creating a team spirit with support all around, allowing for your voice to be heard. We fully embrace the THINK WE spirit of Aimbridge!