Client Support Specialist

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Job Type

Full-time

Description

King Risk Partners is a fast-growing insurance broker with locations across the east coast and has worked tirelessly to become a Top 100 ranked U.S. insurance broker.

We are seeking a Client Support Specialist in our Medford office. Ideal applicants will have a P&C license but not required.

Requirements

• Become familiar with company insurance products.
• Answering calls and responding to customer inquiries.
• Accessing customer accounts and policy schedules.
• Processing payments, simple endorsements such as address changes, pulling documents.
• Providing customers with detailed information about policies and products.
• Liaison between agents, carriers, and customers.
• Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.
• Scanning and attaching files when necessary.
• All other duties as assigned.
  
  

Knowledge, Skills And Abilities (KSA)

• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.
• Personal and/or commercial lines insurance lines knowledge.
  
  

Required

• High school diploma or GED.
• 3+ years of customer service experience.
• Previous experience working as a customer service representative.
  
  

What We Offer

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities
  
  

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in making a difference in the insurance industry

Salary Description

$18.00 - $22.00