Project Manager

Date: 1 week ago

City: Cary, North Carolina

Contract type: Full time

Project Manager - IVR Development

Understanding IVR technology:
Possessing a good grasp of IVR systems, including call flow design, speech recognition, DTMF input, and integration with backend systems.
Facilitating Agile services
Leading sprint planning, daily scrums, sprint reviews, and retrospectives tailored to the specific challenges of IVR development.
Backlog management
Collaborating with the product owner to prioritize and refine the IVR feature backlog, ensuring clear user stories and acceptance criteria.
Identifying and addressing roadblocks related to IVR development, including technical issues, integration complexities, and stakeholder concerns.
Coaching the team
Guiding the IVR development team on Agile principles, encouraging continuous improvement, and promoting cross-functional collaboration.
Stakeholder communication
Excellent communication and inter-personal skills
Minimum 4 years of relevant experience driving contact center projects
Good understanding of contact center concepts like IVR, Bots, Call routing, CTI, Agent Desktop, Dialers, WFM etc
Acting as a bridge between the development team and stakeholders, ensuring clear communication regarding IVR project progress and requirements.

Salary Range- $90,000-$100,000 a year

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