Service Enablement Manager

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Job Information

Join a growing team leading the creation and delivery of world-class dealer service technician training for Doosan forklifts at the 44,000 sq ft Doosan Bobcat Training Center in Aurora, CO. Fully leverage the facility’s multiple classrooms, component tear-down rooms, and expansive shop – complete with a wide range of tools, simulators, and equipment.

Role & Responsibility

• Facilitate instructor-led training in-person and virtual training
• Represent the training needs of dealer service technicians
• Create training content based on comprehensive Doosan Bobcat technical and design resources
• Lead the creation of visual training aids (animations, videos and diagrams), as well as hands-on aids (component cut-aways, wiring boards)
• Lead the creation of hands-on lab workshop activities and capability assessments
• Support the creation of computer-based training
• Train dealership service technicians in the proper and safe diagnosis and repair of company equipment
• Provide subject matter expertise to proofread service-related publications for accuracy and user comprehension
• Develop, administer, and perform in-house training sessions as required
• Collaborate with global Service Training Instructors, Engineers, and Service teams
  
  

Job Requirement

Education: Associates Degree – Technical required, Bachelors preferred. Equivalent work experience is accepted

Experience: 2-5 years as a technical training instructor

Material handling industry equipment (forklifts) experience

Construction industry equipment experience preferred

Automotive/transportation industry equipment experience preferred

Technical or Community college instructor preferred

Travel:

Ability to explain the practical fundamentals of electronics, electrical systems, hydraulic systems, diesel and LP engines, electric vehicles

High level of presentation and instructional skills

Competent in Microsoft PowerPoint, Word, email

Areas of attention when carrying out the position

• Staying technically abreast of full product line changes to provide a consistent training message by constantly monitoring Service Publications and other field communications
• Maintaining close relationships with Engineering and vendors
• Developing service diagnostic procedures using production pilot machines
• Strong internal team collaboration skills
• Strong interpersonal skills
  
  

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.

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