Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
  
  
  

Benefits/Perks

• Competitive Compensation
• 2 weeks Paid Time Off
• Career Growth Opportunities
• Medical and Dental and Vision Insurance
• 401K
  
  
  

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is focused and is able to remain calm under pressure.

Responsibilities

• Receive phone calls volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions or transfer the call to the appropriate people.
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
  
  
  

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively