DoubleTree Hotel MDR Marina Del Rey - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
At A Glance Contemporary design meets casual sophistication at this Marina del Rey, CA hotel. The newly renovated Hotel MdR - A Doubletree by Hilton Hotel boasts a prime location in Marina del Rey and is located near Abbot Kinney in Venice, Santa Monica. The hotel is just four miles from LAX Airport, making it the ideal destination for work or play. Enjoy Marina del Rey’s temperate year-round climate while dining al fresco at Barbianca Local Kitchen. This indoor/outdoor bar and restaurant overlooks the pool and serves a delightful selection of northern Italian cuisine with a Napa Valley twist. Being near ‘Silicon Beach,’ our hotel is surrounded by innovation, technology and creativity. Companies such as Google, YouTube, Sony Pictures and Electronic Arts are our neighbors, making Hotel MdR the ideal home base for business travelers visiting the Los Angeles area. Plan a conference, special event or wedding at this stylish hotel for an unforgettable experience. Our 5,000 sq. ft. facility offers spaces unlike any other hotel in Marina del Rey. The 283 guest rooms deliver convenience and comfort. Enjoy excellent guest room amenities and up-to-date necessities including flat screen televisions and complimentary wireless Internet access. Work up a sweat at our state-of-the-art fitness center and relax in our resort-style pool. Highlights - Adjacent to Marina Marketplace featuring 40 shops, restaurants and entertainment options - Easy access to Santa Monica, Downtown LA, Hollywood, Beverly Hills and four miles from LAX - Barbianca Local Kitchen, an indoor-outdoor full-service restaurant and bar - 5,000 sq. ft. of meeting space, including a 3,000 sq. ft. ballroom - Complimentary WiFi throughout the hotel - Pet-friendly hotel About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.