Customer Service Representative

Veterinary Customer Service Representative (CSR) - Join Our Compassionate, Community-Focused Team!

Are you a customer service professional who thrives in a lively, team-oriented environment? Do you lead with integrity, enjoy problem-solving, and love building lasting connections with both clients and their pets? If so, Canyon Pet Hospital is the place for you!

We’re looking for a Veterinary CSR who enjoys variety, adapts quickly, and values both collaboration and independent responsibility. Our ideal candidate brings warmth, professionalism, and a solutions-focused mindset to every interaction—whether answering phones, supporting our medical team, or making a client’s day a little brighter.

Why Join Canyon Pet Hospital?

We strive to offer our team members a robust compensation and benefits package, including:

• Competitive salaries and bonus structures for every role
• Continuing education opportunities for all team members
• Scrub allowance
• Structured schedules that support work/life balance
• Ample PTO accrual
• Supportive and engaged leadership
• Employee Assistance Program (EPA)
• Partnership and travel opportunities with World Vet
• Education reimbursement
• Pet care discounts
• And more!
  
  
  

All this while fostering a culture built on our core values:

• Respect, Learning, Do the Right Thing, WOW Service, and Fun!
  
  
  

What You’ll Do:

• Welcome clients and pets with warmth, professionalism, and genuine care
• Manage phone calls, triage needs, and schedule appointments with confidence
• Educate clients about pet health, preventative care, and hospital services
• Support patient flow and ensure efficiency throughout the day
• Handle client transactions, invoices, and cash drawer reconciliation
• Respond to client concerns with empathy and effective problem-solving
• Promote teamwork and help create a positive, collaborative practice culture
• Dispense prescription items and retail products under veterinary guidance
• Keep client and patient records up-to-date in our practice management software
• Maintain a strong understanding of hospital services and offerings
  
  
  

What We’re Looking For:

• Strong communication skills, both verbal and written
• 1-2+ years of customer service or receptionist experience in a healthcare setting
• Experience in a veterinary clinic is a plus
• Familiarity with multi-line phone systems, Outlook, and Cornerstone (preferred)
• Knowledge of Vetstoria, Vetsource, and Vet2Pet helpful
• Basic understanding of veterinary terminology and willingness to learn more
• Comfortable with basic triage and client education
• Able to stay organized and efficient during high call volumes
• A positive, team-first mindset and a genuine love for helping people and pets
• Flexible availability, including weekday shifts and eventually Saturday shifts
  
  
  

Schedule & Availability:

• We’re currently seeking full-time coverage.
• Flexibility is key—we are open Monday through Friday, with Saturday availability expected in the future.
  
  
  

Education & Experience Requirements:

• High school diploma or GED required
• 1-2+ years of experience in a CSR/receptionist role in a healthcare setting
• Veterinary experience preferred
• Location: Canyon Pet Hospital
• How to Apply: Submit your resume and a brief cover letter sharing why you’d be a great addition to our team!
  
  
  

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