IT Support Engineer

The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today.

To ensure the successful handling of our companies’ operative business, the deugro group is specialized in several independent service areas. Under the umbrella of DEHOCO, we cover all supporting functions such as accounting and finance, human resources, business processes and IT, consolidation, marketing and QHSES. If you’ve ever wanted to see “behind the scenes” of a project logistics company, this is the right place for you.

Become a part of our international Business Processes and IT team in The Woodlands (Houston), USA. For the next possible date we are looking for you in fulltime as IT Support Engineer.

Your tasks and responsibilities:

• Provide Desktop support and resolve problems beyond the end user’s expectations, e.g. setup and deployment
• Assisting with the troubleshooting of mail software and corporate applications in use. For example Microsoft O365 products.
• Assisting with Adobe and AutoDesk products.
• Escalation of issues to corporate IT colleagues when needed.
• Documentation of internal procedures and operations.
• On-boarding IT assistance for new users.
• Maintaining inventory of IT equipment
• Keep track of computer warranty status
• Perform monthly check of printer/copier usage and provide same to leasing company
• Means of contact for 3rd party visits regarding voice and data line maintenance
• Work with IT consultants abroad
• Become fluent and assist employees with deugro in-house operating systems, Accounting
• Systems, Tracking Systems, and the Transport Management Systems in general.
• Provide IT related training to operations support staff
• Work constructively in a team oriented environment to ensure customer requirements are met
• Involvement in local and global IT projects

What you can contribute:

• On-site and remote hardware & software support on 1st and 2nd level
• Supports with Windows11 OS installations and configurations on desktops and laptops
• Providing forwarding application support
• Assistance in creating of the IT budget for the Americas
• Hardware & software handling, e.g. on site purchases.
• Communicating with IT vendors and contracts respectively

What we offer you:

A family-owned and run company, deugro group has been active in the project logistics industry for nearly 100 years. With our sights continuously on the future, we are a prosperous company offering you a long-term perspective for your professional career. What’s more, you benefit from an attractive salary and a modern workplace, with the option to work remotely—ensuring flexible working hours and individual development opportunities. We want to work with people who not only bring the right résumé/CV, but who also pursue their ideas with passion and put them into action with commitment.

Contact:

Do you value a motivating, international environment with opportunities for development and freedom? Send your application including your salary expectations and a possible start date.

deugro (USA), Inc.

William Barrett

480 Wildwood Forest Drive, Suite 350, The Woodlands, TX 77380 USA

www.deugro-group.com