Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION: Adjacent to Centennial Olympic Park, this Atlanta hotel features free WiFi everywhere and a 24-hour mini-market with snacks an drinks. Rooms include a 32-inch flat-screen TV, microwave, and refrigerator. Rooms include a desk with power converters and a coffee machine with a tea and coffee selection. In-room video games, ironing facilities, and video express check-out are also standard at AC Hotel Atlanta Downtown. Connecting rooms are available. The 24-hour business center includes computer access and copy-fax services. The self-service laundry is also open 24-hours, and same-day dry cleaning can be ordered for a fee. Peachtree Center Station MARTA, which goes directly to the Hartsfield-Jackson Atlanta International Airport, is 6 minutes' walk away. The Georgia Aquarium, the CNN Studios, State Farm Arena and Mercedes Benz Stadium are all within 0.6 mi of the property.