Business Operations, Staff

Company:

Qualcomm Technologies, Inc

Job Area:

Operations Group, Operations Group > Business Operations

General Summary:

Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings

Minimum Qualifications:

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 5+ years of business operations or related experience.

OR
Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience

Preferred Qualifications:

• Master's degree in Business Administration, Engineering, Finance, Marketing, or related field.
• 4+ years of experience with ERP, CRM (e.g., Sales Force), business analytics (e.g., Tableau), Microsoft Suite, or related systems/applications.
• 3+ years of experience working in a large matrixed organization.
• 2+ years of relevant technology industry experience.
• 1+ years in a leadership role with direct reports (only applies to positions with direct reports).
• 1+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Principal Duties and Responsibilities:

• Provides comprehensive operational support for business unit strategy and initiatives based on advanced knowledge of relevant business systems, processes, products, and procedures and suggests improvements to increase efficiencies.
• Presents and communicates on systems enhancements, products, processes, and metrics.
• Executes customer setup activities, including inputting customer information and contract executions, and ensures timely delivery of key materials and information to customers.
• Flow price quotation to customers, contribute to deal discussions, issue pricing book for customers, and resolve pricing execution issues.
• Monitors and reports on market or KPIs against department goals. Helps manage overall customer opportunity and forecast.
• Manage and maintain regional databases to create efficiency and ensure security.
• Builds, maintains, and communicates demand plans and statements to support product or customer requirements. Monitors supply and demand to identify issues and reviews gaps or discrepancies with stakeholders.
• Sources, validates, and communicates market research to report on sell in/sell through trends, value chain, and market shares.
• Contributes to and updates large plans based on an advanced understanding of program/product metrics (e.g., forecasts, budgets, demands, KPIs).
• Monitors, collects, analyzes, and reports on key metrics across multiple tools or systems to contribute to forecasting processes and understand demand.
• Leads the gathering, integrating, and interpreting of information across a variety of sources and identifies fundamental patterns/trends.
• Collaborates with individuals across functions and with partners to integrate projects and/or ensure changes work with other components of a specific project.
• Acts as a liaison across teams to communicate status and information about impending obstacles or changes.
• Manages team project priorities, deadlines, and deliverables for small to mid-sized projects.
• Re-scopes projects, identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.

Level of Responsibility:

• Works independently with little supervision.
• Provides some supervision/guidance to other members; does not have direct reports.
• Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.
• Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents.
• Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).
• Most tasks do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.
• Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
• Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
• Occasionally participates in strategic planning within own area affecting immediate operations.

The responsibilities of this role do not include:

• Does not have financial accountability.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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Pay range and Other Compensation & Benefits:

$106,400.00 - $159,600.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.