Service Desk Analyst

Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.

Primary Responsibilities

• Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established procedures
• Installation, maintenance and support of computer systems to ensure maximum up time and optimal refresh intervals
• Capture and deploy system images
• Set up and maintenance of Active Directory accounts
• Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results
• Understand and comply with all applicable Service Level Agreements, policies and procedures
• Monitor all available problem ticket entry points to ensure tickets are being addressed efficiently
• Integrate with 3rd party deployment and support providers as required
• Complete other duties as assigned
  
  

Experience And Skills Requirements

• Bachelor's degree preferred, but not required.
• Requires 2+ years of help desk technician experience.
• The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.
• Experience with Active Directory account creation & password resets.
• Experience supporting and setup of Smart Phones.
• Experience using ticketing software.
• Proven track record of maintaining an 85-95% first call resolution rate.
  
  

No Recruiters, please!

Equal Opportunity Employer/Veterans/Disabled