Customer Service Representative (9:30am - 6:30pm)

Do you consider yourself a customer service professional? Are you career-minded and looking for a challenging, yet stable, environment? Would you enjoy being part of a team that directly impacts the customers’ experience?

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

Perks and Benefits at Edwards

• Starting Pay at $21.00/hour (includes $1.00 shift differential)
• Annual Bonus Plan
• Great Paid Time Off package
• Excellent medical plan with options that best fit the associate and the associate’s family
• Dental (including orthodontia) and Vision Plan at NO COST to associates
• 401k (with company match of up to 5% - no vesting schedule)
• Others like tuition reimbursement and wholesale retail club membership
• We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

What you can expect at Edwards - Edwards is a premier brand of quality apparel. We have 50+ years of successfully serving the uniform market with a collaborative work environment as the driver to reach it.

• Customer service duties include interacting with customers via phone an email and order entry/processing
• Newly renovated modern workplace, including automated stand-up/sit-down workstation option
• Shift Hours: 9:30am – 6:00pm Monday through Friday
• See below for complete job description

Job Description

This position is critical to service, maintain and respond to customer needs in order to maximize the customer experience.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:

Customer Service (50%)

• Diplomatically and professionally communicates with customers via phone and e-mail
• Regularly provides accurate computing and quoting up to date pricing to customers
• Tactfully interacts as necessary with personnel within the company to resolve customer issues
• Performs various duties and activities that promote relationships, quality and service while simultaneously working to meet service goals and customer deadlines
• Supports the Customer Service Team, Customer Service Management, and surrounding departments
• Reliably works within a set schedule as dictated by department demands

Process (25%)

• Consistently handles large volume of transactions requiring a high degree of accuracy in such areas as answering phones, entering e-mail and phone orders, entering call tags and return authorizations
• Systematically decides appropriate actions required and making proper notations on account orders to fulfill customer requests, including accurately following the applicable process

Sales Support (25%)

• Frequently communicates with the sales force; providing support to ensure the seamless processing of customer orders

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

A high school diploma or GED is required

• At least 1 year in a CSR environment
• Proficient in knowledge of PC; including Microsoft Office
• Demonstrated ability to use/navigate multiple systems and programs (i.e. ERP, ticketing, chat & email).
• Sincere, positive, and service minded attitude
• Highly organized and detail oriented professional
• Capable of working independently, as well as within a team environment; ability to be a team player and is passionate about helping everyone on the team to be at their best
• Strong verbal and written communication skills
• Respect for confidentiality practices

Our ideal Customer Service Representative would carry out their responsibilities while displaying the following key behavioral competencies:

• Systematic Attentiveness – Thoroughly ensures all tasks are completed on time and without error utilizing current processes and procedures; including technology.
• Precision Result Focused – Focused on consistently achieving accurate results that maximize the customer experience.
• Service-Oriented – Provides helpful support to customers, team members, fellow associates and management; is passionate about helping everyone on the team to be at their best.
• Clear Communication – Communication is helpful, supportive and factual, based on product and or service information that is needed by customers (internal and external). Promptly provides information to management related to customer service issues.

Read more about us at www.edwardsgarment.com under “Careers”