COMPUTER SYSTEM ADMINISTRATOR - JOURNEYMAN
The One 23 Group
Date: 1 week ago
City: Petersburg, Virginia
Contract type: Full time
Description
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
We are seeking a skilled and motivated individual to join our dynamic Enterprise Application Support team in a role as a Computer Systems Administrator. The ideal candidate will be responsible for assisting in the management of third-party applications within the client’s Desktop Common Operating Environment (DCOE). This includes but is not limited to Adobe, Microsoft, BMC, and other third-party applications. This position would work in tandem with our Global Support Center and Program Support team to service requests delivered through our ticketing system and provide day-to-day client support.
Requirements
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
We are seeking a skilled and motivated individual to join our dynamic Enterprise Application Support team in a role as a Computer Systems Administrator. The ideal candidate will be responsible for assisting in the management of third-party applications within the client’s Desktop Common Operating Environment (DCOE). This includes but is not limited to Adobe, Microsoft, BMC, and other third-party applications. This position would work in tandem with our Global Support Center and Program Support team to service requests delivered through our ticketing system and provide day-to-day client support.
Requirements
- Be an active member of cross-functional project teams to plan and deliver solutions that meet our client’s business application needs
- Maintain the health of application licensing
- Provide technical support assistance to the Tier 1 and Tier 2 support staff to diagnose and resolve application issues
- Open, manage and resolve application issues with external application vendors
- Create and maintain technical documentation for environments, including network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures
- Find and execute on process improvement opportunities
- Prepare and maintain system documentation
- Customer Service/Support
- Windows Operation System
- Microsoft 365
- Excellent Oral/Written Communication
- Remote Troubleshooting
- Hardware/Software Troubleshooting
- Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
- Experience with managing application licenses
- Mobile Device Management
- Defense Enterprise Provisioning Online (DEPO)
- Associates Degree or HS/GED + 3 yrs. in Windows Computing Environment
- Baseline Certification (required): Department of Defense (DoD) IAT II or higher (i.e. Security+)
- Computing Environment Certification (required): Must obtained within six months of date of hire
- Training (required): Must complete an ITIL Course (training materials will be provided)
- Secret Clearance
- Department of Defense (DoD) IAT II or higher (i.e. Security+) and a Computing Environment Certification
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