Part time Customer Service Agent for a Health and Wellness company
LTVplus
Date: 6 days ago
City: Brandon, Florida
Contract type: Part time
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Is This YOU? Then We Want to Meet You!
Our client is seeking a highly autonomous, tech-savvy part-time customer support agent to manage email-based customer inquiries via Gorgias. The ideal candidate will be a self-sufficient problem-solver with experience in Shopify, ReCharge, ShipMonk, and Slack (internal comms). This role requires strong written English skills, the ability to make independent decisions on routine issues, and strict adherence to established brand processes.
Tech Checklist – Gotta Have It!
Must-Have Platforms
Gorgias (email/ticketing system) – Managing, tagging, and resolving customer inquiries efficiently.
Shopify – Handling order updates, account issues, and basic troubleshooting.
ReCharge – Managing subscription modifications (skips, cancellations, billing updates).
ShipMonk – Investigating shipping delays, lost packages, and initiating reships/refunds.
Slack – Internal communication (minimal tagging unless urgent).
Language & Communication
Fluent in English (written & verbal) – No grammar/spelling errors; professional, friendly, and brand-aligned tone.
Ability to explain complex issues (e.g., subscription billing, shipping delays) clearly and empathetically.
Important Criteria From Client
No Micromanagement Needed – Agent should handle 90% of tickets without tagging Connor (only escalate legal issues or VIP complaints).
Fast Response Time – Aim for <24-hour resolution (or follow SLA if specified).
Brand Voice Consistency – Replies should be motivational, professional, and aligned with TruLean’s wellness-focused messaging.
Proactive Problem-Solving – Anticipate customer needs (e.g., notify subscribers of out-of-stock delays before they ask).
Your Mission Will Be To
Resolve complaints with pre-approved solutions (refunds, discounts, reships) without escalation.
Escalate only high-risk issues (chargebacks, wholesale inquiries, influencer requests) to Connor.
Handle failed payments and update customer payment methods.
Proactively notify subscribers of delays or out-of-stock items.
Flag recurring fulfillment errors (e.g., wrong items shipped)
Track common issues and suggest efficiency improvements.
Tools Gorgias, Shopify, ReCharge, Shipmonk, Slack
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Is This YOU? Then We Want to Meet You!
Our client is seeking a highly autonomous, tech-savvy part-time customer support agent to manage email-based customer inquiries via Gorgias. The ideal candidate will be a self-sufficient problem-solver with experience in Shopify, ReCharge, ShipMonk, and Slack (internal comms). This role requires strong written English skills, the ability to make independent decisions on routine issues, and strict adherence to established brand processes.
Tech Checklist – Gotta Have It!
Must-Have Platforms
Gorgias (email/ticketing system) – Managing, tagging, and resolving customer inquiries efficiently.
Shopify – Handling order updates, account issues, and basic troubleshooting.
ReCharge – Managing subscription modifications (skips, cancellations, billing updates).
ShipMonk – Investigating shipping delays, lost packages, and initiating reships/refunds.
Slack – Internal communication (minimal tagging unless urgent).
Language & Communication
Fluent in English (written & verbal) – No grammar/spelling errors; professional, friendly, and brand-aligned tone.
Ability to explain complex issues (e.g., subscription billing, shipping delays) clearly and empathetically.
Important Criteria From Client
No Micromanagement Needed – Agent should handle 90% of tickets without tagging Connor (only escalate legal issues or VIP complaints).
Fast Response Time – Aim for <24-hour resolution (or follow SLA if specified).
Brand Voice Consistency – Replies should be motivational, professional, and aligned with TruLean’s wellness-focused messaging.
Proactive Problem-Solving – Anticipate customer needs (e.g., notify subscribers of out-of-stock delays before they ask).
Your Mission Will Be To
- Customer Support (Gorgias Emails)
Resolve complaints with pre-approved solutions (refunds, discounts, reships) without escalation.
Escalate only high-risk issues (chargebacks, wholesale inquiries, influencer requests) to Connor.
- Subscription Management (ReCharge)
Handle failed payments and update customer payment methods.
Proactively notify subscribers of delays or out-of-stock items.
- Order & Fulfillment Support (Shopify + ShipMonk)
Flag recurring fulfillment errors (e.g., wrong items shipped)
- Process Adherence & Improvement
Track common issues and suggest efficiency improvements.
Tools Gorgias, Shopify, ReCharge, Shipmonk, Slack
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
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