Remote Healthcare Receptionist

We are seeking a professional, friendly, and tech-savvy Healthcare Receptionist to serve as the first point of contact for our members, vendors, and partners. The ideal candidate will have prior experience using RingCentral or similar cloud-based phone systems, a strong background in customer service, and the ability to manage high call volumes efficiently and courteously.

Key Responsibilities

Phone & Communication:

• Answer and route a high volume of incoming calls using the RingCentral phone system
• Screen and direct calls appropriately, taking accurate messages when needed
• Monitor voicemails and ensure timely callbacks and follow-ups
• Provide information to callers regarding clinic hours, services, policies, and appointments
  
  

Patient Interaction

• Greet patients and visitors in a warm and professional manner
• Check patients in and out, ensuring all information is accurate and complete
• Assist with scheduling, rescheduling, and confirming appointments
• Handle inquiries related to insurance, billing, and basic medical services
  
  

Administrative Duties

• Maintain front desk operations, including faxing, scanning, and filing documents
• Verify insurance eligibility and collect co-pays or other payments
• Maintain confidentiality of all patient records in compliance with HIPAA
• Support clinical and administrative teams as needed with additional tasks
  
  

Qualifications

Required:

• Minimum of 1 year of experience as a receptionist in a healthcare setting
• Proven experience using RingCentral or similar VoIP communication platforms
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient in using basic office software (e.g., MS Office, Google Workspace)
  
  

Preferred

• Bilingual (English/Spanish or other languages) a plus
• Knowledge of medical terminology
  
  

Compensation & Benefits

• Competitive hourly rate of $18.00
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for career advancement and training
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday