Benefits Technology Coordinator

Stephens

Date: 3 days ago
City: Little Rock, Arkansas
Contract type: Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Schedule planning sessions for implementations and renewals. Ensure client and internal team members are informed of implementation requirements, changes, progress updates, and issues that arise
  • Configure the Stephens Benefit Administration system, perform necessary testing, and ensure the system contains all required data
  • Generate reports, troubleshoot issues, and provide general support to the internal teams and clients on electronic data needs
  • Perform data audits upon request between benefit enrollment systems, payroll systems and carrier/vendor systems to ensure data accuracy
  • Perform system audits during implementation, renewal, and post open enrollment periods to ensure enrollments meet policy parameters
  • Provide ongoing support to the internal team and clients regarding creation of formatted censuses, reports, and other resources
  • Assume ownership and accountability of projects to ensure timely and accurate implementations
  • Track implementation efforts using project management software
  • Focus on details and ask questions to prevent errors
  • Periodically review implementation processes to identify improvement opportunities
  • Serve as an agency contact for clients regarding ongoing maintenance of Electronic Data Interchange (EDI) feeds. Ensure data feeds include required fields and are provided in a useable format by working with vendors and carriers throughout the process.
  • Research and resolve internal and external escalations regarding EDI issues and work with clients and carriers when necessary.
  • Perform other tasks as assigned by management.

EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED required.
  • Bachelor’s degree from an accredited university or college or equivalent combination of education and experience a plus.
  • Highly motivated and dependable with previous experience interfacing with clients.
  • Project management and insurance-related work experience is preferred.

Computer Skills

  • Strong computer skills including the use of Microsoft Word, Excel, PowerPoint, Outlook E-mail and the Internet.
  • Ability to learn and operate additional software such as Benefits Enrollment Software and Human Resources Information Systems.
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