Lowe's - Director, Operations
Riverstone Logistics
Date: 3 days ago
City: Charlotte, North Carolina
Contract type: Full time
Remote
Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Director of Operations will manage the operations of an assigned network of profit centers, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned microenterprise, while also driving exceptional service levels and optimizing financial performance. The Director of Operations will be responsible for fostering and developing strong professional relationships with the client and internal stakeholders.
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Director of Operations will manage the operations of an assigned network of profit centers, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned microenterprise, while also driving exceptional service levels and optimizing financial performance. The Director of Operations will be responsible for fostering and developing strong professional relationships with the client and internal stakeholders.
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
- Provide effective leadership and direction to profit centers within the assigned client microenterprise, fostering a culture of excellence, teamwork, and accountability
- Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within their assigned microenterprise
- Serve as the primary point of contact for the microenterprise’s client representatives, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
- Monitor and evaluate the operational performance of each profit center within the microenterprise, implementing strategies to optimize productivity and quality of service
- Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the microenterprise, driving consistency in processes, procedures, and service offerings
- Takes ownership of the financial performance of the assigned microenterprise
- Conduct regular onsite performance reviews and analysis of key metrics, identify trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
- Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
- Proactively identify and mitigate operational risks within the microenterprise, ensuring compliance with regulatory requirements, health and safety standards, and company policies
- Travel to all assigned profit centers on a regular basis based on the operational demands of each location
- Conducts and/or participate in client/customer meetings as needed
- Provides and ensures local site leadership coverage when needed
- Perform other duties as assigned
- Bachelor's degree in business administration, Operations Management, or related field preferred
- 3-5 years of progressive experience in operations management, with a proven track record of success
- Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
- Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
- Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
- Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
- Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals
- Flexibility to travel within the assigned region and work evenings or weekends as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.
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