Full-Time Customer Service Agent Non-Voice for a Plant Workshop Company

F726

Is This YOU? Then We Want to Meet You!

• We are looking for a Customer Service Agent to support a fast-growing business focused on beginner Bonsai workshops and product sales through Shopify.
• The role includes managing ticket sales, handling guest inquiries, managing rescheduling and refunds, and ensuring smooth event operations.
• They will primarily be using Shopify Hubspot, Facebook, and Instagram for communication, support, and ticket handling.
• This role demands prompt communication, basic troubleshooting, and the ability to manage high-touch customer interactions.
• Familiarity with bonsai or plants is a plus as they’ll also respond to product care inquiries.
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Manage event ticket sales, refunds, and transfers through Shopify
• Respond promptly to customer inquiries via chat, email, and social media
• Assist with venue-related questions and rescheduling requests
• Monitor and manage event planning logistics, especially for group bookings
• Enforce policies (e.g., no plus-ones, presales)
• Handle product-related questions, including bonsai care, shipping, and damage complaints
• Escalate complex issues such as instructor no-shows, event mix-ups, or urgent onsite problems
• Track and report on customer interactions to help meet SLAs, FRT, and resolution time goals
  
  

Tech Checklist – Gotta Have It!

• Proven experience with customer service, particularly in eCommerce or event management
• Familiarity with Shopify for handling tickets, refunds, and event managemen
• Comfortable working with Facebook and Instagram as a communication platform
• Available to work Monday to Friday, 9AM – 6PM EST
• Strong written communication skills
• Able to handle 20–30 tickets per day plus DMs across social media platforms
• Tech-savvy and a fast learner
• Self-motivated and able to work independently
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

Must have

• Shopify, Hubspot, Slack, Instagram, and Facebook
  
  

Important Criteria

• A background or interest in plants is highly preferred
• Must be able to de-escalate issues and build trust with customers
• Ability to identify and merge duplicate messages across platforms
• Commitment to reduce First Response Time (FRT) to under 24 hours
• Must know when and how to escalate issues (e.g., no-show instructors, incorrect locations) Slack or mobile
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.