Operations Manager for Jovie Nannies and Sitters
Jovie
Date: 3 days ago
City: Beaverton, Oregon
Contract type: Full time
Operations Manager
We are seeking anOperations Manager to lead and support a growing team of caregivers across the Portland and Eastern Washington regions. At Jovie, we are dedicated to helping families thrive by providing dependable, high-quality childcare solutions. In addition to our core nanny and sitter services, we partner with businesses to deliver backup care as a valued employee benefit and offer event care services for weddings, conferences, and other large gatherings. This role is key to ensuring smooth daily operations, exceptional customer service, and a positive experience for both families and caregivers.
What The Role Is
If you are passionate about operations, people leadership, and delivering meaningful service in a fast-paced environment, we want to hear from you. Come build something special with us at Jovie of Portland and Eastern Washington.
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We are seeking anOperations Manager to lead and support a growing team of caregivers across the Portland and Eastern Washington regions. At Jovie, we are dedicated to helping families thrive by providing dependable, high-quality childcare solutions. In addition to our core nanny and sitter services, we partner with businesses to deliver backup care as a valued employee benefit and offer event care services for weddings, conferences, and other large gatherings. This role is key to ensuring smooth daily operations, exceptional customer service, and a positive experience for both families and caregivers.
What The Role Is
- Coach and mentor a team of professional caregivers to drive a consistent, positive, and engaging customer experience
- Manage scheduling team to staff schedules and availability using technology platforms, while applying effective problem-solving and conflict resolution skills
- Support ongoing customer relationships by ensuring high levels of satisfaction and retention
- Collaborate closely with the Sales and Placement teams to match caregivers with family needs
- Oversee daily operations and implement systems to ensure smooth, efficient service delivery across both Portland and Eastern Washington territories
- Based out of our Portland office: 3800 SW Cedar Hills Blvd, Ste 228, Beaverton OR 97005(with flexibility for hybrid work)
- An experienced leader with 2+ years managing teams of 20 or more, ideally in customer-facing industries such as family services, retail, hospitality, or health care
- A confident communicator who thrives on team collaboration, transparent feedback, and customer connection
- Detail-oriented, well-organized, and skilled in planning and process execution
- Motivated by data and KPIs to deliver operational excellence and business results
- Comfortable with a flexible schedule that may include occasional evenings, weekends, or holidays to support business needs
- Technically proficient with Microsoft Office and scheduling or CRM platforms (we’ll train you on ours!)
- Starting salary: $62,000+
- Bonus plan tied to performance goals
- Medical and vision insurance
- Retirement savings plan with 3% employer match
- Paid Time Off plan (vacation, sick, and holidays)
- A supportive, mission-driven work culture where your impact is felt daily
If you are passionate about operations, people leadership, and delivering meaningful service in a fast-paced environment, we want to hear from you. Come build something special with us at Jovie of Portland and Eastern Washington.
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