Vital Records Assistant (Customer Service Assistant 2) PNs 20014495 & 20014496

What You'll Do:

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking two experienced customer service specialists to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

• Research & independently determine action needed in resolving most complex problems, questions & complaints pertaining to pending or finalized legal actions, the initial registration of vital events, & status of pending inquiry
• Provide technical assistance to electronic data users (e.g., local health departments, coroners, funeral homes, hospitals) to properly enter, complete, & print all vital records in the electronic birth/death registration system
• Determine when a court order or affidavit is needed to correct a vital record (e.g., electronic &/or paper birth, death, fetal death certificate) & explains procedures for filing a court order to customers
• Research & respond to inquiries for which the customer has not received requested information
• Review legal documents for completeness & accuracy
• Search for original records & ensures that correct records are provided to customers

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications 9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

• 
  Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

• Experience in public or human relations
• Experience in handling difficult/angry callers
• Experience working with computer software (e.g., Word, Excel)
• Experience providing written and electronic communications
• Experience handling a high volume of incoming calls
• Experience in handling confidential information

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Job Skills: Customer Service
Technical: Data Entry, Information Technology, Operational and Administrative Support
Professional: Attention to Detail, Confidentiality, Customer Focus, Verbal Communication

Supplemental Information

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Unless required by legislation, the selected candidate will begin at Pay Grade 28, Step 1 of the union OCSEA Pay Range Schedule ($21.97 per hour), with an opportunity for pay increase after six months ($22.55) of satisfactory performance and then a yearly raise thereafter.

APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

BACKGROUND CHECK NOTICE:
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.