Staybridge Suites Memphis Poplar East - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our hotel offers an ideal location in the East Memphis business district near several corporate offices including Kroger, Service Master and International Paper. Popular attractions in Memphis, TN, such as Graceland, Beale Street, the Rock-n-Soul Museum and the Children's Museum of Memphis, are a short drive away from the hotel. With direct access to major highways, including I-240, I-40 and I-55.Apartment-style suites paired with exceptional service and the comforts of home promise patrons of the Staybridge Suites Memphis Poplar Ave East a pleasant overnight or extended stay. Free daily hot breakfast, and in the evening, join us in our great room for our Evening Social featuring complimentary drinks and hors d'oeuvres Tuesday through Thursday. Stop by The Pantry for a meal, snack or beverage open 24 hours for your convenience. Maintain your exercise routine with our Fitness Center and our seasonal outdoor pool.