Service Center Manager

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

• Maintain a safe and productive branch


• Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance


• Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations


• Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations


• Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.


• Make sure that all orders released for shipment are filled on time


• Ensure the quality of our product by adhering the ISO operational procedures


• Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts


• Consolidate inventory to make efficient use of storage space


• Report all warehouse hours, vacation time, & PTO to HR manager


• Coordinate workload with Sales department for holidays and changes in customer demand


• Assist upper management in developing, interpreting, and implementing company policies and procedures


• Responsible for employee conformance to established practices


• Direct warehousing of goods, equipment, and supplies


• Confer with department heads to ensure coordination of warehouse activities


• Responsible for training new employees


• Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested


• Coordinate all returns with Purchasing department and QC department


• Maintain and manage order and workflow within ERP


• Manage open order flow 


• Expedite and facilitate special delivery requirements 


• Contract review 


• Provide samples and technical assistance 


• Maintain customer contract database 


• Manage quote process as applicable


• Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer 


• Maintain quote log as requested  


• Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account 


• Assist with preparation and presentation, as needed, of account SBR 


• All other duties as assigned.

• Bachelor’s degree or equivalent work experience

• Minimum of three years of operations and/or sales management experience in a supervisory capacity 


• Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure 


• Experience working within an ISO, TS, or equivalent Quality Management System 


• Experience with fasteners and fastener quality standards strongly preferred


• Good Driving Record with Valid Driver’s License and ability to Pass Physical Examination Requirements 

• Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies 


• Comfortable using Excel and Word at an intermediate level 


• Ability to effectively interact at all levels of customer, supplier, and company organizations 


• Strong communication, problem solving, and organizational skills 


• Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner 

Work Hours:  7AM-5PM, Monday-Friday

Salary:  $50,000-70,000/year

Position:  Full-time

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.