Director, Client Services

Director of Client Services: Elevate Client Experience & Agency Success

Are you a strategic thinker, relationship builder, and problem solver with a knack for keeping clients happy and teams thriving? TRIAD is looking for a Director of Client Services to lead our Client Services team, cultivate key client relationships, and drive agency success. If you’re ready to elevate the client experience, spearhead innovative processes, and be the go-to client whisperer, we want to hear from you!

Position: Director, Client Services

Reports to the leadership team. Oversees the success of the Client Services team.

Responsibilities

• Team Leadership – Direct Client Services team, helping to problem solve, mentor, and strengthen the skills required for TRIAD’s continued success; Provide high-level oversight of all client accounts, identifying opportunities and forecasting challenges; Spearhead standard processes for leveraging new agency management software (FunctionPoint).
• Client Relationship Building – Cultivate a portfolio of key client accounts, working to deepen and broaden the agency’s relationship with priority organizations of all sectors; Set and uphold the standard for high-quality client service for the agency.
• Project Management – Provide structure and process for a variety of creative projects; Serve as a conduit between cross-functional TRIAD teams and clients; Facilitate and/or support all stages of a project from inception to fruition (i.e., proposals, estimates, quotes, timelines, deliverables, feedback, invoices, satisfaction).
• Agency Ambassadorship – Maintain an understanding of TRIAD’s services, specialties, and unique value-adds, as a tool for proactively suggesting solutions to marketing challenges for current and potential clients; Support business development efforts, including writing proposals and Request for Proposal (RFP) responses; Represent TRIAD locally, regionally, and in the digital space to grow our brand and influence.

Requirements

• Practical leadership expertise fueled by a vision for individual, team, and agency growth
• Refined relationship-building chops with a demonstrated track record of deepening partnerships
• Excellent organizational skills and the ability to manage various projects simultaneously and with a high degree of detail orientation
• Curiosity, big thinking, and an eye for opportunities to innovate and improve
• Availability to represent TRIAD at meetings and events on nights and weekends, as needed

Experience

• 6+ years of experience in client relationship management, customer service, project management, fund development, and/or new business acquisition
• 2+ years in a supervisory or leadership role preferred
• Previous experience working at a full-service ad agency is a bonus, but not required

Benefits

• Competitive salary ($70,000 - $75,000)
• Profit sharing + bonuses
• Flexible schedule
• Paid holidays, vacation + sick time
• 401(k) retirement plan
• Fitness + event stipends
• Energetic atmosphere + fun culture

To Apply

Please email your resume, salary requirements, and a bit about yourself to c[email protected]. We’re looking forward to meeting you!

About TRIAD

TRIAD is a full-service marketing and advertising agency, serving for-profit, non-profit, and public sector clients throughout the Midwest. Our team is creative on all sides, working collaboratively to make our clients look good by solving their marketing challenges. TRIAD is driven by our Core Values, and we hire for culture fit as much as for skill set.