Hyatt House Chicago ? Medical University District - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Hyatt Place Medical/University District Refresh at our modern West Loop hotel located near the University of Illinois at Chicago. After a day spent sampling lauded restaurants, exploring the city’s sprawling public art, or enjoying our close proximity to University of Illinois Hospital, Rush University Medical Center, Stroger Hospital and Jesse Brown VA Medical Center, retire to our spacious rooms in the hub of downtown Chicago. Hyatt House Medical/University District Our extended-stay hotel located near University of Illinois Hospital, Rush University Medical Center, Stroger Hospital and Jesse Brown VA Medical Center is the perfect retreat after a long day in the city. Our modern rooms include touches of home, such as glassware and full-sized appliances, to help you refresh for another day.