Hilton Palacio del Rio - Room Service Attendant

ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.

ESSENTIAL FUNCTIONS:

• Clean, polish, and set up room service trays and delivery tables per Hilton and Palacio del Rio specifications in anticipation of incoming orders.
• Retrieve guest check from order taker, properly set delivery table and service tray, and pickup order from the kitchen or bar. Ensure that guest order is complete and correct and all necessary items (i.e., all food, beverages, silverware, alcoholic beverages, and condiments) are present and correctly displayed on service trays and delivery tables when picking up food and prior to delivery.
• Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check and obtain payment. Delivers payment/signed check to order taker for closing.
• Retrieve all trays and tables from guest floors and return items to designated locations.
• Coordinate and assist kitchen staff as necessary to prepare and deliver all amenities to guest rooms.
• Perform correct and professional greeting and introductions to all guests. Respond to requests and address all questions, concerns, and needs in a friendly and courteous manner.
• Other duties as assigned.

LICENSES OR CERTIFICATES:

Food Handlers Certification required.

TABC required.