General Manager

The General Manager is completely responsible for and will be held accountable for the successful operation of the entire dealership. This position will develop and execute plans to ensure the dealership of a reasonable profit and the stockholders of a fair return on their investments. The General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments.

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. 

Responsibilities

•  Plan the dealership’s operations for the coming year and report the plan to the dealer and/or stockholders for approval.
• Obtain, review and recommend improvements for each department manager’s monthly forecasts and plans.
• Ensure that every department operates at a profit.
• Develop and maintain a good working relationship with the factory and lending institutions.
• Ensure that a completed financial statement is submitted to the factory by the 5th day of each month.
• Formulate policies and establish procedures for all training programs and monitor their effectiveness.
• Establish and maintain a good working relationship with factory personnel regarding inventory acquisition, etc.
• Handle all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination.
• Review and approve the compensation plans for all employees.
• Ensure that department managers train and supervise employees for optimum effectiveness.
• Resolve any customer complaints that line management has not been able to resolve.
• Communicate management policies and procedures to all employees and ensure that they are understood and followed.
• Complete a formal performance evaluation of each department manager once every six months.
• Provide enthusiastic leadership to shape employees’ attitudes and build morale.
• Establish harmony and teamwork among departments.
• Conduct managers’ meetings at scheduled intervals.
• Coordinate with the business office to ensure that records and analyses are maintained accurately.

Qualifications

• High school diploma or the equivalent.
• At least two years in a dealership sales capacity.
• At least two years in a supervisory position.
• At least one year in a general manager position.
• Chevrolet experience preferred.