Receptionist (31316)

Description

Purpose:

The Front Desk Receptionist is the first point of contact for people entering the clinic. This

role is essential to ensure a welcoming and professional environment, managing all incoming

calls and emails, and coordinating appointment scheduling. The Receptionist will be

organized, have excellent communication skills, and deliver outstanding customer service

while maintaining participant confidentiality.

Accountabilities: (Responsibilities of the job)

Administrative Management

• Respond to general inquiries received through the clinic’s email account. Forward
  
  

emails to appropriate staff or departments and maintain a clear, organized email and

fax systems.

• Manage all incoming calls promptly and professionally. Answer inquiries, direct calls to
  
  

appropriate staff, and take detailed messages when necessary.

• Coordinate and manage participant appointments, using scheduling software to
  
  

efficiently book, reschedule, or cancel appointments. Ensure the schedule is up to date

and accurate.

• Welcome participants, visitors, and vendors as they enter the clinic with a positive and
  
  

friendly attitude. Provide any necessary assistance and direct them to the appropriate

department or personnel. Provide necessary forms for patients, and notify relevant

staff when patients arrive.

• Perform other clerical duties as needed, including filing, faxing, copying, and assisting
  
  

with data entry.

• Ensure all patient information is handled in compliance with HIPAA regulations and
  
  

clinic policies.

• Provide clinic coverage for Office Administrator, including completing Urine Drug
  
  

Screens and medication delivery management.

• May attend weekly clinical meeting and interfaces with clinical team to ensure
  
  

coordinated service delivery; attends clinical trainings as needed

• Accepts other duties as assigned
  
  

Experience/Qualifications:

• Previous experience as a receptionist or in a a customer service role preferred
• Previous experience with mental health agencies preferred
• Excellent verbal and written communication
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite
• Experience with scheduling software or electronic health records (EHR) is a plus
• Ability to remain calm under pressure
• Friendly, welcoming demeanor with a focus on participant care
• Strong attention to detail and accuracy
  
  

Other General Expectations and core competencies:

• Adhere to Confidentiality, Professional Ethics, and Dual Relationships per policy and
  
  

Administrative Rule

• Demonstrate unconditional positive regard towards participants, at all times
• Utilize trauma-informed and culturally responsive approaches
• Demonstrate a willingness to learn
• Adhere to New Narrative’s ethics and values as a representative of the agency
• Understand and implement Evidenced Based Practices and other therapeutic
  
  

modalities in all work completed with participants

• Pursue ongoing development of skills and competencies
• Follow all corporate policies, procedures, and protocols
• Maintain security of all corporate interests
• Maintain CPR and First Aid Certificate
  
  

Education/Certificates/Licenses/Registration:

High School Diploma or Equivalent