Project Manager

Description

Position Summary:

Under the direction of the Continuous Improvement Manager, the Project Manager is responsible to manage organizational projects and initiatives. The Project Manager will also play in integral part in prioritizing, managing, and implementing small, medium, and large-scale process improvement initiatives by supporting the analysis of current practices and development of process improvements, as well as, implementing changes in workflows to ensure continuous organizational performance.

Essential Competencies

Accountability

• Manage cross functional teams in continuous improvement efforts and initiatives.
• Support greater efficiency of LCI operations through identification and elimination of unnecessary complexity within business processes and systems.
• Establish project scope, including benchmarks that identify current and ideal state to target project progress and achievement.
  
  

Critical Thinking

• Utilize an innovative mindset with analytical background to be able to interpret business needs and translate them into action.
• Demonstrated problem-solving ability, including the ability to identify the root cause of problems, provide creative and effective solutions, and the ability to ask the right questions and help frame logical conclusions.
  
  

Commitment to Excellence

• Ensure business impact and/or project objectives are identified and managed.
• Support the delivery of enhanced value and greater efficiency of LCI operations through identification and elimination of unnecessary complexity within business processes and systems.
  
  

Interpersonal Awareness

• Coach employees in problem solving methods and encourage learning/development.
• Demonstrate servant leadership by taking initiative to lead, implement and execute change objectives that support LCI's strategic goals while maintaining team effectiveness, quality, and morale during organizational change.
  
  

Relationship Building

• Effectively facilitate, convey, and listen to information and others’ thoughts and facts with a high degree of emotional intelligence and respectful means that foster an environment for psychological safety and constructive dialogue to occur.
• Collaborate with key stakeholders to build a continuous improvement environment and support ongoing promotion of change with the goal of achieving performance excellence.
  
  

Organizational Regard

• Actively monitor and evaluate project risks to foresee/identify potential barriers and proactively identify solutions to address.
• Exhibit commitment to goals and consistently deliver results for the organization.
• Drive the implementation of the CI strategy/culture aligning with the strategic and business goals.
  
  

Work Relationships And Scope

General direction is provided by the Performance Excellence Director. Daily work is performed independently. This role currently has no direct reports but is expected to build out a team as CI efforts progress. Decisions within areas of responsibility are made independently. Supervisory assistance is available for guidance on an “as-needed” basis or when unique or unusual situations/problems occur. There is significant interaction with leadership and employees. Some interaction with state officials, area legislators, local officials and community leaders may also be involved.

Working Conditions

Work is performed remotely, or in an office environment, with minimal chance for personal injury. Responds to various operational, community, customer or employee situations and fulfills multiple priorities within established deadlines. Work hours are generally during normal business hours.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Organizational Development, or related field, or equivalent combination of formal education and experience.
• Minimum of three (3) years’ experience facilitating and implementing continuous improvement principles and models, process optimization, or project management.
• Project Management or Continuous Improvement methodology certification preferred.
• A strategic and analytical mindset.
• Previous supervisory experience desired.
• Ability to work independently, and with confidential and sensitive information.
• Strong organizational, interpersonal skills and ability to prioritize tasks required.
• A thorough understanding of the latest process enhancement strategies.
• Current WI driver’s license, acceptable driving record and proof of adequate insurance required.
• Experience in applying Baldrige Performance Excellence framework helpful.
  
  

In evaluating candidates for this position, Lakeland Care may consider a combination of education, training and experience which provides the necessary knowledge, skills, and abilities to perform the duties of the position.