Assistant Manager Retail Operations

Position Summary

Adidas is seeking a detail-oriented and proactive Assistant Manager, Retail Operations to support the standardization and maintenance of back-office operating procedures within the House of Retail. This role will play a critical part in ensuring consistency, accuracy, and efficiency across retail operations by assisting in the development, documentation, and continuous improvement of Standard Operating Procedures (SOPs). The ideal candidate will have a strong operational mindset, excellent organizational skills, and a passion for driving retail excellence.

Key Responsibilities

SOP Documentation & Maintenance

• Assist in the creation, documentation, and revision of back-office Standard Operating Procedures (SOPs) to ensure alignment with Adidas' retail operational standards.
• Support the regular review and update of SOPs to reflect changes in business processes, system enhancements, and compliance requirements.
• Collaborate with key stakeholders, including Retail Operations, Finance, IT, and Compliance, to ensure SOPs are comprehensive and effectively implemented.
  
  

Operational Support & Compliance

• Monitor adherence to established SOPs within the House of Retail and support the identification of process improvement opportunities.
• Assist in conducting audits and assessments to evaluate process effectiveness and compliance.
• Provide recommendations to enhance operational efficiency and ensure consistency across all retail back-office functions.
  
  

Training & Implementation Support

• Assist in developing training materials and resources to educate store teams on SOPs.
• Work closely with Retail Training teams to integrate SOPs into onboarding and continuous learning programs.
• Act as a resource for store teams, providing guidance and support in implementing back-office processes.
  
  

Technology & Process Optimization

• Support the integration of technology and digital tools to enhance back-office efficiency.
• Assist in identifying automation opportunities to streamline operational workflows.
• Stay updated on industry best practices and support process enhancements within retail operations.
  
  

Key Relationships

• Broader Retail Operations Team
• Retail Fleet
• Human Resource team
• Security
• Training team
• Marketing team
  
  

Qualifications & Skills

• Bachelor's degree and a minimum 2-4 years of experience in retail operations, process management, or a similar role or equivalent combination of education and experience accepted
• Strong understanding of retail store operations, inventory management, and financial procedures.
• Excellent organizational and analytical skills, with a keen attention to detail.
• Strong communication and collaboration skills to work effectively across teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with retail management systems.
• Ability to manage multiple tasks in a fast-paced, dynamic retail environment.
• Experience with SharePoint a plus!
• Ability to travel up to 25% of the time within North America
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.