Customer Service Rep

WASHINGTON, DC

Position Type
Full time

Requisition ID
30415

Level of Education

Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job DescriptionAbout the role

• Create and run daily reports using Microsoft Excel.
• Order office and canteen supplies for the office.
• Process invoices to Accounts Payable.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.

Guest Services work will include the following:

• Stocking the break area with refreshments and general supplies
• Taking inventory of office and pantry supplies

Mail Services tasks will include:

• Checking in/out accountable mail
• Sending package reminder emails
• Assisting customers in the mailroom
• Reprographics work will include:
• Printing customer requests
• Scanning documents

Qualifications

*
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.*
Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
Experience in Reprographics and Mail Services
Technologically Proficient- Proficiency in using microsoft software, hardware, and digital tools.
High School diploma

*
The pay range for this position starts at $20.00/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.*

EEO Statement:Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Pay: $20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: In person