Full Time Library Assistant

St. Joe County Public Library

Date: 3 weeks ago
City: South Bend, Indiana
Contract type: Full time
Essential Job Functions

  • Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, searching patron database.
  • Connect patrons digitally by helping them use a variety of devices and technologies.
  • Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
  • Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers’ advisory and reference services to patrons.
  • Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
  • Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
  • Perform other duties as assigned.

Education And Experience

  • High school diploma or equivalent required.
  • Cash register experience preferred.
  • At least 2 years of work experience in a public library and/or retail.

Hours

  • Full time, (40 hour workweek).
  • Days, evenings, and weekends are required.

Wages

Starting/Hiring Range: $15.91 - $19.10, Hourly

Total Salary Range: $15.91 - $22.28, Hourly

Requirements

  • Excellent verbal and written communication skills, as well as strong organizational skills.
  • Public service orientation and commitment to excellent and genuine customer service.
  • Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
  • Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
  • Dependability, punctuality, trustworthiness, good attendance, and work habits.
  • Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
  • Spanish language skills preferred.

Ability to

  • Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.
  • Accept and manage change. Maintain composure and overcome stress in any situation.
  • Identify efficiencies and suggest improvements in workflow.
  • Display high standards of ethical conduct, honesty, and integrity. Lead by example.
  • Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
  • Solve problems in a professional manner with library patrons, co-workers, and Leadership.
  • Form and maintain excellent working relationships.
  • Manage confidential information appropriately.
  • Work patiently and creatively with all patrons.
  • Provide excellent customer service.
  • Teach and instruct others on a variety of topics.
  • Become proficient with current library technology.
  • Take charge in emergency situations if assigned as Librarian in Charge (full-time only).
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