Mortgage Closing/Post-Closing Manager

Description

Job Title: Mortgage Closing/Post-Closing Manager

Department: Mortgage

Reports to: VP of Mortgage Lending

Hours per Week: Salary Exempt

Company Summary

Welcome to Financial Plus Credit Union (FPCU) – 'The Place where it’s Possible.'

At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact.

Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU – where you aren’t just making a living but joining a PLACE where you can REACH your goals.

Position Summary

The Mortgage Closing/Post-Closing Manager is responsible for overseeing all aspects of the mortgage loan closing and post-closing process to ensure timely, accurate, and compliant loan file delivery. This role involves managing a team of closers and post-closing specialists, coordinating with internal departments and external partners, and ensuring adherence to investor, regulatory, and company guidelines. The manager ensures that all loan documents are property prepared, signed, reviewed, and submitted in accordance with established timelines and quality standards.

Essential Functions & Primary Responsibilities

• Lead and manage the mortgage closing and post-closing departments, including training, performance monitoring, pipeline monitoring to meet deadlines and implementing process improvements.
• Oversee the preparation and review of disclosures and loan documentation for compliance with TRID, RESPA, TILA, and investor guidelines.
• Coordinate communication between internal departments, title companies, loan officers, members to facilitate seamless closings.
• Ensure timely funding and shipping of loan packages to investors.
• Manage post-closing audits, resolve documentation deficiencies, and ensure accurate stacking and delivery of loan files.
• Implement and maintain quality control standards to reduce closing, post-closing errors and conditions.
• Collaborate with compliance and secondary market teams to ensure alignment with investor and credit union policies.
• Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations.
• Must be bondable.
• Perform other duties as assigned.
  
  

Requirements

Education & Qualifications

• Bachelor's degree in business or similar related experience
• Minimum 5 years of closing, post-closing experience and Minimum of 3 years of supervisory/management experience mortgage closing, post-closing team.
• This position requires an understanding of basic computer skills including m365 suites.
  
  

Skills And Abilities

• Demonstrates the ability to develop employees into leaders within the organization.
• Proven leadership experience in mortgage closing and post-closing operations.
• In-depth knowledge of mortgage loan processing, disclosures, funding and secondary market delivery.
• Strong understanding of regulatory compliance (TRID, RESPA, TILA, HMDA, FNMA/FHA/MSHDA/Guarantee Rural guidelines)
• Exceptional organizational, communication, and problem-solving skills.
• Proficiency with LOS – Encompass, document imaging and compliance tools.
• Thinks strategically and influence others within the organization to execute on strategy.
• Proficient in developing and presenting presentations and procedures.
• The ability to drive results within the organization.
• Thorough understanding of Credit Union and Banking Regulations
• Presents a positive and professional image to members through effective and courteous verbal and written communications.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
• Ability to be mindfully flexible and willing to go with the flow.
  
  

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. Exerts up to 10+ pounds of force occasionally.
• The noise level in the work environment is professional and typically moderate.
  
  

This job Description is not a complete statement of all duties and responsibilities comprising this position.