Fairfield Inn & Suites Austin South - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Situated just 8 miles from Austin-Bergstrom Airport, the Fairfield Inn Austin South hotel is a top choice among hotels in south Austin for our ideal location just off I-35. We’re just minutes from sites such as UT Austin, Circuit of the Americas and Zilker Park. Visitors love our refreshed hotel rooms with plush Marriott bedding, 32-inch flat-screen TVs and free WiFi. Guests can start each morning with our free hot breakfast buffet then get in a workout at our 24-hour fitness center. Families love our indoor pool and free onsite parking. Business travel is easy with our onsite business center and close proximity to AMD, Farmers Insurance and Motorola. Putting comfort first, the Fairfield Inn Austin South hotel is the ideal choice for anyone's next trip to Austin.