Office Manager

Description

Job title: Office Manager

Location: Remote, but will be required to travel to office as-needed to local administrative office weekly

ECAA Gaston Administration Site

2525 Court Drive

Gastonia, NC 28054

Status: Exempt - 30-hour work week

Department: Gastonia Administration

Reports to: Gastonia Division Managing Partners

Job Supervisory Responsibilities:No

Overview

East Carolina Anesthesia Associates (ECAA) is the most stable private anesthesia practice in North Carolina. Our divisions are managed and operated by our managing partners who are anesthesiologists providing care to our patients every day. Our vision is to grow our private practice footprint throughout the state by focusing on our team members and building an unmatched culture throughout our sites. Our priority is always safe, affordable, quality outcomes for our patients. With over 50 sites throughout North Carolina and Virginia our footprint continues to grow.

Our Gastonia division has a rare opening for an office manager to work collaboratively with the partners and leadership teams in the practice in an administrative capacity. This individual will be the point person for various inquiries including payroll auditing, expense reporting, billing inquiries, quarterly tax payments, and office management. This individual will partner with various internal and external departments to ensure all processes are being followed. This position is mainly remote, but the incumbent must reside within reasonable commuting distance to our Gaston administrative office located at 2525 Court Drive, Gastonia, NC 28054.

Job Summary

The Office Manager is responsible for the overall administrative operations in support of the physician partners and CRNAs at our Gastonia anesthesia locations. The incumbent will be a point-of-contact for financial reports, billing questions/concerns, and support the practice leadership in administrative tasks. The Office Manager will have frequent contact with various individuals from across the healthcare industry, so they must be adaptable, outgoing, and professional with patients, physicians, support staff, and third-party affiliates. Effective communication skills are essential. The Office Manager will have to not only understand the various clinical and insurance processes, but must communicate and assist patients, staff, and partners with concerns. The Office Manager also partners with HR and Recruitment and must have a passion for training and development as ECAA continues to grow.

Duties/Responsibilities

• Provide administrative support to physicians
• Submit payroll twice a month for CRNA
• Process partner payroll each month
• Pay partners estimated taxes quarterly online
• Work with Corporate HR regarding new hires on boarding process
• Handle issues with the billing company by contacting physicians or Practice Manager for clarification/solution
• Take billing calls from patients and Caromont when needed
• Handle patient complaints regarding dental, malpractice, etc. with Chief Administrator
• Update weekly financial report with receipts and charges
• Collaborate with Practice Manager to manage renewals for DEA, NC Licenses, and Malpractice
• Submit Gaston weekly HR report each Monday
• Handle issues with Spectrum Wi-Fi
• Order, pickup and deliver candy to office monthly
• Review monthly financials and month end reports
• Handle expense requests from CRNAs, process, and enter for reimbursement
• Update payroll hours spreadsheet and share with Managing Partners and Chief
• Work closely with Chief Anesthetist as needed (payroll mainly)
• Involvement as needed with new Pain practices
• Retrieval of Gastonia PO Box mail twice a month
• Carry-out special projects as requested by Managing Partners
• Other duties as assigned
  
  

Education And Experience

• Minimum of an Associates’ Degree or Bachelor Degree in Medical Office Administration, but will consider experience in lieu of education.
• Three years’ experience in medical office management working with payroll, billing and insurance required.
• Two years’ experience working with electronic medical/billing records systems.
• Working knowledge of Microsoft Office Suite applications, such as Word and Excel.
• Intermediate bookkeeping and computer skills.
  
  

Required Skills/Abilities

• Excellent written, communication, and interpersonal skills (i.e. Must be a people-oriented leader).
• Must be organized and able to coordinate a series of activities simultaneously.
• Proven leadership skills.
• Must show willingness and ability to work as part of a team.
• Exceptional analytical and problem-solving skills.
• Must have good management skills and the ability to work and achieve targets within stipulated time limits.
• Ability to work independently with little or no supervision.
• Must be detail-oriented and patient-focused.
  
  

Work Environment/Physical Requirements

• Work performed in an office environment.
• Involves frequent contact with physicians, leadership, medical office staff and third party affiliates.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of standing, walking, and/or sitting down.
• Physical activity can be spontaneous and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
  
  

Benefits

We offer a total rewards package that focuses on the health and well being of all our full-time team members. Our benefit package includes:

Monetary Rewards

• Compensation that is at or above market rates
• Discretionary bonuses
• Over-time pay if qualified
• Retirement with safe harbor and employer matching
  
  

Non-Monetary Rewards

• Medical, dental and vision benefits
• HSA and FSA opportunities
• Paid time off
• Dependent Care spending account
• Company-paid life and long term disability
• Voluntary short-term disability
• Supplemental insurance options
  
  

Experience-related rewards

• In depth orientation and training
• Growth opportunities
  
  

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.