MEN - Client Services Manager

Job Title: Client Services Manager

SUMMARY OF POSITION:

This individual works to oversee the administration of the 24/7 services provided to the Men’s Shelter residents- ensuring a safe and healing environment. They provide leadership, support and guidance to staff and residents of the Men’s Shelter while both training and supervising the Resident Assistant (RA) team.

Supervisory Duties: Oversees volunteers, program resident deskmen and staff RA’s

DUTIES & RESPONSIBILITIES:

Key Result Area #1: LEADERSHIP

• Be a champion, protecting UGM culture, ensuring mission, vision, and core values are promoted and embraced throughout your department.
• Provide leadership and management oversight, support and accountability for RA team, implementing operations strategy, structure, and processes.
• Ensure department have an annual strategic plan that aligns with UGM’s overarching Strategic plan and the objectives are being achieved throughout the year.
• Communicate effectively with Men’s Mission Director regarding all critical issues/activities.
• Ensure development/training of staff is occurring, including the development and completion of training check list on all new department hires.
• Help in facilitation and coordination of the Men’s Rescue Program.
• Oversee and maintain the weekly RV Community Meeting schedule for leaders; lead these meetings as needed.
• Oversee the management and maintenance of the WAYPOINT database for the Men’s Shelter.
• Complete reports and surveys on resident population for entities requiring statistics; compile and maintain daily and monthly statistical reports.
• Assist the Medical Clinic Coordinator with calls and adhere to the medical needs of residents in his/her absence.

• Hold team members accountable to timeclock, work ethic, budget, emails, spiritual growth.
• Conduct monthly one on ones and annual evaluations with direct reports and ensure all leaders are utilizing monthly 1 on 1, tri-semester evaluation, with a deeper annual review as well.
• Clarify and clearly define roles/responsibilities/expectations with staff, ensuring that each team member has a current playbook.
• Ability and willingness to press into hard and developing conversations, promoting feedback rich culture
• Promote and ensure staff’s teachability and healthy teamwork
• Reviews and ensures team supports, values, and consistently observes Team norms
• Promote and encourage staff and personal development/growth
• Ensure volunteers are valued/utilized throughout department.
• Prepare and maintain weekly RA schedules including the rotating weekly schedule of ON-CALL Leader.

• Complete, maintain and update administrative tasks and assorted computer tasks (i.e. database updates, class rosters, stats).
• Oversee Next Step resident move-in and move-out process.
• Oversee drug and alcohol screening of residents by RA staff.
• Serve as Men’s Misson liaison regarding both probation and parole; report and maintain communication involving current residents and potential applicants within the program.
• Monitor safety or security issues and address them promptly.

SKILLS & QUALIFICATIONS:

Grounded and committed Christian: able and willing to model servant-leadership and interested in being part of a ministry to the poor, homeless, drug addicted and mentally ill.

• Active member of the body of Christ, in accordance with the UGM Statement of Purpose, Statement of Vision and Statement of Faith.
• Strong interpersonal skills; capable of exercising discernment and compassion towards others.
• Willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.
• Know and able to communicate and embrace UGM’s cultural Core Values and their indicators. The Core Values are applied and observed
• Computer literate (Word, Excel, Outlook); able to complete documents, reports and accurately record information. Willing to continue education as needed or required.
• Excellent communication skills are needed. The ability to effectively communicate and train with various written, verbal and instructional methods.
• Must have a teachable spirit and the ability manage multiple emotional and task related variables, listen, and make sound decisions in alignment with UGM’s purpose.
• Minimum five years of sobriety, if in recovery.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• Valid Washington or Idaho driver’s license– required.
• CPR/First Aid certification – required.
• Yearly TB clearance – required.
• Criminal background check clearance – required.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors and may require climbing three flights of stairs, sitting, standing, bending, reaching, and going from building to building - continuously.
• Requires working with a diverse population, many of whom struggle with homelessness, addiction and mental illness – continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about all of the facilities on a regular and ongoing basis – frequently.
• Requires the ability to hear, see, and speak clearly – continuously.
• Requires the ability to occasionally work shift work, cover shifts and be on call when needed.

EQUIPMENT/TOOLS USED:

Computer (Word, Excel, Database, Outlook, Internet), Copier/printer, Phone, Fax, Breathalyzer, and Drug Testing Kit.

EDUCATION/EXPERIENCE:

• 2-year degree social work or applicable field of study, or equivalent years of experience.
• 2 years of experience working with a low-income population.
• Knowledge of chemical dependency addictions and process addictions.
• Ability to recognize active use and misuse of legal or illicit substances.

REQUIREMENTS:

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such,

each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Statement of Purpose upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

• This position requires a Confidentiality Statement.

of Benefits

• Two hundred and eight hours paid time off per year to include 6 major holidays. (160 hours of PTO for Full-Time)
• Employees (and their families) have availability of medical, dental, vision, life insurance, Long Term Disability.
• FSA available first of the year following 1 year anniversary.
• 403(b) plan, with company matching after 1 year