Customer Support Specialist
Vibes And Verbs
Date: 3 weeks ago
City: Los Angeles, California
Contract type: Full time
Department: Vibes And Verbs
Location: Los Angeles, CA
Compensation: $65,000 - $70,000 / year
Job Description
We are currently seeking a Customer Support Specialist to join our team in Los Angeles. This role will focus on resolving customer inquiries, assisting with product information, and ensuring a smooth and positive customer experience from start to finish. The ideal candidate is organized, detail-oriented, and passionate about delivering excellent service.
Key Responsibilities
Responsibilities
Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
Resolve product or service issues by clarifying the customer's concerns, identifying the root cause, and offering effective solutions
Maintain detailed and accurate records of customer interactions
Collaborate with internal teams to address customer needs and improve service delivery
Follow company procedures and contribute to the improvement of support processes
Escalate unresolved issues to the appropriate departments when necessary
Qualifications
Previous experience in customer support or a similar client-facing role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Proficient in using customer service software and tools
High school diploma or equivalent required; college degree is a plus
Benefits
Competitive annual salary ($65,000–$70,000)
Opportunities for professional development and career advancement
Supportive and team-oriented work environment
Skills-based training and learning opportunities
Full-time, stable schedule with work-life balance
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