Fraud Prevention Supervisor

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

About the Role: The Merchant Services Risk & Fraud Supervisor is responsible for overseeing the Risk and Fraud team in identifying, assessing, and mitigating potential fraud risks within merchant services operations. The Supervisor will manage the day-to-day operations of the team, ensure effective transaction monitoring, onboarding, and fraud prevention strategies, and collaborate with cross-functional teams to implement risk management initiatives. This position requires a deep understanding of fraud trends, merchant services, KYC/AML regulations, and a proactive approach to fraud mitigation. 

*This is an onsite position based in Pleasanton, CA.*

Your Impact: 

• Team Leadership and Management: 
  • Supervise and mentor a team of risk and fraud analysts, ensuring performance metrics and KPIs are met. 
  • Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, guidance, and development opportunities. 
  • Foster a collaborative team environment to achieve business goals and improve operational efficiency.
• Fraud Detection and Prevention: 
  • Lead the team in reviewing merchant transactions, applications, and account activity to detect and prevent fraudulent behavior. 
  • Develop, implement, and improve fraud detection strategies, including transaction monitoring, risk analysis, and reporting. 
  • Oversee KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to ensure compliance with regulations.
  • Analyze fraud patterns and trends, adjusting monitoring systems and processes to improve fraud prevention efforts. 
• Onboarding and Risk Assessment: 
  • Oversee the risk assessment process during merchant onboarding to identify high-risk accounts. 
  • Collaborate with sales and compliance teams to ensure that merchant accounts meet internal risk management standards. 
  • Ensure that new merchants are assessed for compliance with relevant KYC/AML requirements. 
• Reporting and Documentation: 
  • Maintain and update documentation on risk and fraud procedures and policies. 
  • Provide regular reports and updates to senior management on fraud trends, team performance, and improvements in risk mitigation strategies. 
  • Ensure that reports are accurate, timely, and comply with internal and external regulations. 
• Collaboration and Stakeholder Engagement: 
  • Work closely with cross-functional teams, including compliance, sales, operations, and customer support, to address fraud-related issues and implement preventive measures. 
  • Serve as the primary point of contact for escalated fraud or risk issues. 
• Training and Development: 
  • Develop training programs for new and existing staff on fraud detection techniques, risk mitigation strategies, and company policies. 
  • Ensure that the team stays up-to-date with the latest fraud trends, tools, and regulatory requirements. 
• Continuous Improvement: 
  • Identify areas for process improvement and work with management to implement solutions that enhance the fraud prevention process. 
  • Recommend and help implement new technologies and tools to support fraud detection efforts.

Why You’ll Love Working Here: 

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.